Your questions, our answers. Be empowered to make informed decisions.
Frequently Asked Questions
Do you have experience cleaning facilities like mine?
We're called The Professional Cleaning Solutions for a reason - our extensive experience and deep understanding for the facilities serviced as listed within our Services page. We deliver with confidence, and to do that we'll be fully transparent about our ability for your type of facility. Our goal is to make sure you receive quality results, whether that be with PCS or otherwise.
How do I identify PCS staff; can I trust them in my facility?
The security of your facility is a priority. We take every measure to maintain a safe environment. Our staff is required to wear uniforms and display identification badges, providing a visible presence that instills confidence. We go further by conducting thorough background checks on all team members. To safeguard your premises, we ask staff to leave personal effects and desk items undisturbed. Your peace of mind matters to us.
How is quality assured? How is your staff trained?
Our staff adheres to rigorous standard operating procedures. in tandem with a facility-specific checklist that is reviewed and signed each visit, ensuring accountability and completion. We practice random checkups by a seasoned Director of Quality with over 30 years of field experience seen here About Us. We also maintain open communication with all clients by periodically checking in with them.
How do I get in touch with PCS? What's your response time?
If you need to reach us, visit our Contact Us menu and select the appropriate reason - Client Support, Quotes, or Join Our Team. Should you be an existing client and have questions, concerns, or new requests, select Client Support. Should you like to schedule a walk through for a quote for services, Quotes is your link . If you'd like to contribute to the growing city of Santa Clarita, Join Our Team is the link for you! We aim to reply within 24 to 48 hours.
How do you price your services? Do you offer specials?
A commercial cleaning service should be tailored to your facility and to your needs. By being local, we are better equipped to handle your needs flexibly , with a quick response time, and at an affordable rate. Each space is different, and the services needed for those spaces and the frequency determine how to best price each location. Visit our Services page to check what we offer and our Quotes page to schedule a free quote.
What makes PCS different from other commercial cleaners?
At The Professional Cleaning Solutions, we stand out by delivering experienced, quality-controlled services tailored to your facility’s unique needs. We don’t just show up with brooms; we provide comprehensive solutions. Our staff undergoes rigorous background checks, we ensure they are both identifiable and well-trained. As a customer-centric company, your satisfaction becomes our mission. We maintain open lines of communication and actively take pride in serving our community businesses.